FAQs

There could be several reasons why your payment isn't going through:

💳 Insufficient funds or card limits

🔒 Your bank may have blocked the transaction for security reasons

🌐 Unstable internet connection during payment

🧾 Incorrect card details entered

🌍 International payments not enabled on your card

If the issue persists, we recommend:

Trying a different payment method or card

Contacting your bank for more details

Reaching out to our support team — we’re here to help!

We offer a full refund if the request is made before the course begins.

However, once the first session has started, refunds are no longer available, as access to course materials and live instruction begins at that point.

If you are unsure about the course, we encourage you to attend one of our free sessions or reach out to our support team before enrolling.

📩 To request a refund before the course starts, please email us at: course@prooskills.com

To redeem a coupon and get a discount on your course:

Choose your course and click on “Enroll Now.”

On the checkout page, enter your coupon code in the field labeled “Coupon Code” or “Promo Code.”

Click “Apply” — the discount will be reflected instantly in your total price.

Proceed to complete your payment.

🎟️ Make sure your coupon code is valid and hasn’t expired.

Need help? Contact our support team anytime!